Privacy Policy

Introduction

Welcome to the 7pin Privacy Policy. At 7pin ("we," "us," "our," or "7pin"), we are deeply committed to protecting the privacy and security of our users. This Privacy Policy explains how we collect, use, store, share, and safeguard your personal information when you access or use our online casino and sports betting platform at https://7pin.cam (the "Website" or "Platform"), including all associated services, mobile applications, and related features (collectively, the "Services").

We understand that Filipino players trust us with sensitive personal and financial data, and we take this responsibility seriously. This Privacy Policy is designed to provide complete transparency about our data practices in clear, accessible language. By creating an account, accessing our Services, or using any features of the 7pin Platform, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

If you do not agree with any part of this Privacy Policy, you must immediately discontinue use of our Services and refrain from creating or accessing a 7pin account. For users in the Philippines, this Privacy Policy is aligned with the Data Privacy Act of 2012 (Republic Act No. 10173) and relevant regulations issued by the National Privacy Commission (NPC).

1. Information We Collect

To provide you with a secure, personalized, and compliant gaming experience, 7pin collects various types of information. The data we collect falls into three main categories: information you provide directly, information collected automatically, and information from third-party sources.

1.1 Information You Provide Directly

When you register for a 7pin account, make deposits or withdrawals, participate in promotions, or contact customer support, you voluntarily provide us with personal information, including but not limited to:

• Account Registration Data: Full legal name, date of birth, gender, email address, mobile phone number, residential address (including city, province, and postal code), username, password, and security questions.
• Identity Verification Documents: Government-issued identification (Philippine passport, driver's license, national ID, Unified Multi-Purpose ID), proof of address documents (utility bills, bank statements, government correspondence), and selfie photographs for facial verification as required by Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.
• Financial Information: Bank account details, e-wallet account information (GCash, Maya, GrabPay), cryptocurrency wallet addresses, credit/debit card information (card number, expiration date, CVV code), transaction history, deposit and withdrawal records, and payment method preferences.
• Communication Records: Contents of emails, live chat transcripts, support tickets, phone call recordings (with your consent where legally required), feedback forms, and survey responses.
• Marketing Preferences: Communication preferences for promotional emails, SMS notifications, push notifications, and participation in loyalty programs or VIP schemes.

1.2 Information Collected Automatically

When you access or use our Services, we automatically collect certain technical and behavioral information through cookies, tracking pixels, log files, and similar technologies:

• Device Information: Device type (desktop, mobile, tablet), operating system and version, browser type and version, screen resolution, device identifiers (IMEI, MAC address, advertising ID), and device settings.
• Usage Data: IP address, geographic location (city and country level), pages visited, time spent on pages, clickstream data, referring and exit pages, search queries within the site, games played, betting patterns, session duration, and timestamps of activities.
• Gaming Activity: Bet amounts, game preferences, win/loss records, bonus usage, wagering requirements progress, responsible gaming settings (deposit limits, session reminders, self-exclusion status), and VIP tier status.
• Cookies and Tracking Technologies: We use essential cookies (for authentication and security), functional cookies (to remember preferences), analytics cookies (to understand user behavior), and performance cookies (to optimize site speed and functionality). You can manage cookie preferences through your browser settings, but disabling certain cookies may limit your ability to use some features of our Services.

1.3 Information from Third-Party Sources

We may receive information about you from third-party sources to verify your identity, prevent fraud, and comply with legal obligations:

• Payment Processors: Transaction confirmation data, fraud risk scores, and verification status from GCash, Maya, BPI, BDO, UnionBank, Metrobank, and other payment partners.
• Identity Verification Providers: Results of identity checks, sanctions screening, politically exposed person (PEP) status, and adverse media reports from third-party KYC/AML service providers.
• Affiliates and Marketing Partners: Referral information, attribution data, and campaign performance metrics (no personally identifiable information is shared with affiliates without your explicit consent).
• Social Media Platforms: If you choose to register or log in using a social media account (e.g., Facebook, Google), we may receive your public profile information as permitted by that platform's privacy settings.

2. How We Use Your Information

7pin uses the collected information for specific, legitimate purposes related to operating our Services, ensuring compliance with applicable laws, and improving your user experience. The primary purposes for which we use your data include:

2.1 Account Management and Service Delivery

• Creating and maintaining your user account
• Processing deposits, withdrawals, and other financial transactions
• Verifying your identity and age (minimum age requirement: 21 years old in the Philippines)
• Providing customer support and responding to your inquiries
• Processing bonus claims and tracking wagering requirements
• Managing your VIP status and loyalty program rewards
• Enforcing responsible gaming limits and self-exclusion settings

2.2 Legal Compliance and Fraud Prevention

• Complying with Philippine laws including the Data Privacy Act of 2012, Anti-Money Laundering Act (AMLA), and relevant gaming regulations
• Conducting KYC and AML checks to prevent money laundering, terrorist financing, and other illicit activities
• Detecting and preventing fraud, collusion, bonus abuse, underage gambling, and other violations of our Terms and Conditions
• Responding to legal requests from law enforcement, regulatory authorities, and courts
• Maintaining records for audit and regulatory reporting purposes

2.3 Platform Improvement and Personalization

• Analyzing usage patterns to improve website functionality and user experience
• Personalizing game recommendations based on your preferences
• Testing new features and optimizing platform performance
• Conducting research and statistical analysis (using anonymized data where possible)
• Troubleshooting technical issues and resolving disputes

2.4 Marketing and Communications (With Your Consent)

• Sending promotional offers, bonuses, and special event notifications via email, SMS, or push notifications (you may opt out at any time)
• Providing personalized marketing content based on your gaming preferences
• Conducting customer satisfaction surveys and collecting feedback
• Notifying you about important changes to our Services, policies, or terms

We will always obtain your explicit consent before using your information for marketing purposes, and you retain the right to withdraw consent at any time through your account settings or by contacting [email protected].

3. How We Share Your Information

7pin does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with carefully selected third parties under the following circumstances:

3.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform functions on our behalf, including payment processing, identity verification, cloud hosting, customer support, data analytics, and marketing services. These providers are contractually obligated to protect your data, use it only for the specified purposes, and comply with applicable data protection laws. Examples include:

• Payment processors (GCash, Maya, BPI, BDO, cryptocurrency gateways)
• KYC/AML verification providers
• Cloud infrastructure providers (secure data storage and hosting)
• Email and SMS communication platforms
• Analytics and performance monitoring services

3.2 Game Providers and Software Developers

Our platform features games from licensed third-party software providers (e.g., Pragmatic Play, Evolution Gaming, NetEnt, Microgaming). We may share limited data such as your username, betting activity, and session information with these providers to deliver game content and ensure fair play. Game providers process this data under their own privacy policies and are required to maintain industry-standard security measures.

3.3 Legal and Regulatory Authorities

We may disclose your information to government agencies, law enforcement, courts, or regulatory bodies when required by law or when we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, subpoena, court order, or regulatory request
• Protect the rights, property, or safety of 7pin, our users, or the public
• Prevent or investigate suspected illegal activities, fraud, or security threats
• Enforce our Terms and Conditions or other agreements

3.4 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity. We will notify you via email or prominent notice on our Website before your data is transferred and becomes subject to a different privacy policy.

3.5 With Your Consent

We may share your information with other third parties when you provide explicit consent or direct us to do so (e.g., when you choose to participate in third-party promotions or integrate external services with your account).

4. Data Security Measures

Protecting your personal and financial information is our top priority. 7pin employs industry-leading security technologies and best practices to safeguard your data against unauthorized access, alteration, disclosure, or destruction. Our comprehensive security framework includes:

4.1 Encryption and Secure Transmission

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL (Secure Socket Layer) or TLS (Transport Layer Security) protocols, the same technology used by banks and financial institutions worldwide.
• End-to-End Encryption: Sensitive data such as passwords, payment information, and identity documents are encrypted both in transit and at rest using AES-256 encryption standards.
• Secure Payment Gateways: All financial transactions are processed through PCI-DSS compliant payment gateways, ensuring that your credit card, bank account, and e-wallet information is never directly stored on our servers.

4.2 Access Controls and Authentication

• Multi-Factor Authentication (MFA): We offer optional two-factor authentication (2FA) via SMS or authenticator apps to add an extra layer of security to your account.
• Role-Based Access: Access to your personal data within our organization is restricted to authorized personnel who require it to perform their job functions. All employees sign confidentiality agreements and undergo regular security training.
• Password Security: We enforce strong password requirements and securely hash passwords using industry-standard algorithms. We never store passwords in plain text.

4.3 Infrastructure and Monitoring

• Secure Data Centers: Our servers are hosted in ISO 27001 certified data centers with 24/7 physical security, fire suppression systems, and redundant power supplies.
• Intrusion Detection Systems (IDS): We continuously monitor our network for suspicious activity, unauthorized access attempts, and potential security breaches.
• Regular Security Audits: Third-party security experts conduct periodic penetration testing and vulnerability assessments to identify and address potential weaknesses.
• Data Backup and Recovery: We maintain encrypted backups of critical data to ensure business continuity in case of data loss or disaster scenarios.

4.4 User Responsibilities

While we implement robust security measures, you also play a crucial role in protecting your account. Please remember to:

• Keep your login credentials confidential and never share them with anyone
• Use a strong, unique password that combines letters, numbers, and special characters
• Enable two-factor authentication (2FA) for enhanced security
• Log out of your account after each session, especially on shared or public devices
• Avoid accessing your account over unsecured public Wi-Fi networks
• Report any suspicious activity or unauthorized access to our support team immediately

Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information using commercially acceptable means, we cannot guarantee absolute security. In the unlikely event of a data breach that affects your information, we will notify you promptly and take immediate steps to mitigate the impact in accordance with Philippine data breach notification requirements under the Data Privacy Act.

5. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012 and applicable data protection laws, you have specific rights regarding your personal information. 7pin respects these rights and provides mechanisms for you to exercise them:

5.1 Right to Access

You have the right to request a copy of the personal information we hold about you. This includes account details, transaction history, communications records, and any other data processed by 7pin. To request access, contact [email protected] with the subject line "Data Access Request." We will respond within thirty (30) days and provide the information in a commonly used electronic format.

5.2 Right to Rectification

If you believe that any of your personal information held by 7pin is inaccurate, incomplete, or outdated, you have the right to request correction. You can update most information directly through your account settings. For changes requiring verification (e.g., legal name, date of birth), contact our support team with supporting documentation.

5.3 Right to Erasure ("Right to be Forgotten")

You may request deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, you withdraw consent, or you object to processing. However, we may be legally required to retain certain information for compliance, fraud prevention, or dispute resolution purposes even after account closure. Retention periods are detailed in Section 6 below.

5.4 Right to Restrict Processing

You can request that we limit how we use your data in specific situations, such as when you contest the accuracy of the data or object to processing. During the restriction period, we will store your data but not actively process it except with your consent or for legal claims.

5.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format (e.g., CSV or JSON) and to transmit that data to another service provider where technically feasible.

5.6 Right to Object

You may object to processing of your personal data for direct marketing purposes at any time. You can opt out of promotional communications by clicking "Unsubscribe" in marketing emails, adjusting notification preferences in your account settings, or contacting [email protected]. Note that you cannot opt out of essential service communications related to your account, transactions, or legal obligations.

5.7 Right to Withdraw Consent

Where we rely on your consent as the legal basis for processing your data (e.g., marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before withdrawal.

5.8 Right to Lodge a Complaint

If you believe that your privacy rights have been violated or you are dissatisfied with how we handle your personal information, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines. Contact details: National Privacy Commission, 5th Floor, Philippine International Convention Center, Vicente Sotto Avenue, Pasay City, Metro Manila, Philippines. Website: https://www.privacy.gov.ph. Email: [email protected].

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within the timeframe required by applicable law (typically within 30 days). In some cases, we may need to verify your identity before processing your request to prevent unauthorized disclosure of personal information.

6. Data Retention

7pin retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Account Data: Retained for the duration of your account's active status and for up to seven (7) years after account closure to comply with AML/KYC regulations, tax laws, and gaming license requirements.
• Transaction Records: Financial transaction data (deposits, withdrawals, bets, payouts) is retained for a minimum of seven (7) years as required by Philippine financial regulations and potential audit or dispute resolution needs.
• Identity Verification Documents: KYC documents (government IDs, proof of address) are retained for seven (7) years after the last transaction to meet AML compliance standards and regulatory reporting obligations.
• Communication Records: Customer support chat logs, emails, and call recordings are retained for three (3) years for quality assurance, training, and dispute resolution purposes.
• Marketing Communications: Opt-out records are retained indefinitely to ensure we respect your preferences and do not inadvertently send you unwanted marketing messages.
• Self-Exclusion and Responsible Gaming Data: Self-exclusion records are retained permanently to prevent re-registration and protect vulnerable users.
• Website Usage Data and Analytics: Anonymized and aggregated usage data may be retained indefinitely for statistical and research purposes. IP addresses and device identifiers are typically retained for twelve (12) months unless longer retention is required for security or fraud prevention.

After the applicable retention period expires, we securely delete or anonymize your personal information using industry-standard data destruction methods. Anonymized data that cannot be used to identify you may be retained indefinitely for analytical purposes.

7. International Data Transfers

7pin primarily operates within the Philippines and stores data in secure data centers located in the Philippines and other jurisdictions with adequate data protection standards. However, some of our service providers (e.g., cloud hosting, payment processing, KYC verification) may be located in other countries, which may result in your personal information being transferred, stored, or processed outside the Philippines.

When we transfer your data internationally, we ensure that appropriate safeguards are in place to protect your information, such as:

• Entering into data processing agreements with third-party service providers that include Standard Contractual Clauses (SCCs) approved by relevant data protection authorities
• Verifying that the recipient country has been deemed to provide an adequate level of data protection
• Implementing technical and organizational measures to secure data during transmission and storage

By using our Services, you consent to the transfer of your information to countries outside the Philippines for the purposes described in this Privacy Policy. If you have concerns about international data transfers, please contact [email protected] for more information about the specific safeguards in place.

8. Children's Privacy

7pin is committed to protecting the privacy and safety of minors. Our Services are strictly intended for individuals who are at least twenty-one (21) years of age or the legal gambling age in their jurisdiction, whichever is higher. We do not knowingly collect, use, or share personal information from anyone under the age of 21.

If we become aware that we have inadvertently collected personal information from a user under the age of 21, we will take immediate steps to delete such information from our systems and terminate the associated account. If you believe that we may have collected information from a minor, please contact us immediately at [email protected].

We employ age verification mechanisms during the registration process, including document verification and third-party age validation services. Parents and guardians are encouraged to monitor their children's online activities and use parental control tools to prevent unauthorized access to gambling websites.

9. Cookies and Tracking Technologies

7pin uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. This section provides detailed information about the types of cookies we use and how you can manage them.

9.1 Types of Cookies

• Essential Cookies: These cookies are necessary for the Website to function properly. They enable core features such as secure login, account authentication, session management, and fraud prevention. You cannot opt out of essential cookies without affecting the functionality of our Services.
• Functional Cookies: These cookies remember your preferences (e.g., language selection, currency, favorite games) to provide a more personalized experience. Disabling functional cookies may limit personalization features.
• Performance and Analytics Cookies: We use analytics tools (e.g., Google Analytics) to collect aggregated data about how visitors use our Website, including pages viewed, time on site, bounce rates, and traffic sources. This helps us improve site performance and user experience. These cookies do not collect personally identifiable information.
• Advertising and Marketing Cookies: These cookies track your browsing behavior to deliver targeted advertisements and measure the effectiveness of marketing campaigns. We may work with third-party advertising networks that use cookies to serve relevant ads on other websites you visit.

9.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, though this may affect your ability to use certain features of our Website. For detailed instructions on cookie management, visit your browser's help section or consult resources like www.aboutcookies.org or www.allaboutcookies.org.

To opt out of interest-based advertising from participating companies, visit the Digital Advertising Alliance's opt-out page at www.aboutads.info/choices or the Network Advertising Initiative's opt-out page at www.networkadvertising.org/choices. Note that opting out does not mean you will stop seeing ads; it means the ads you see will be less relevant to your interests.

10. Third-Party Links and Services

The 7pin Platform may contain links to third-party websites, including game providers, payment processors, social media platforms, and affiliate sites. This Privacy Policy applies only to information collected by 7pin. We are not responsible for the privacy practices or content of third-party websites.

When you click on a third-party link or interact with a third-party service integrated into our Platform (e.g., social media login buttons, payment gateways), you are subject to that third party's privacy policy and terms of service. We encourage you to review the privacy policies of any third-party websites or services you visit.

7pin does not control and is not liable for the data collection, use, or sharing practices of third-party services. If you have concerns about how a third party handles your information, contact them directly.

11. Changes to This Privacy Policy

7pin reserves the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. We will notify you of any material changes by posting the revised Privacy Policy on this page with an updated "Last Updated" date at the top.

For significant changes that materially affect your rights or how we process your personal information, we will provide additional notice via email to your registered email address or through a prominent notification on our Website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

Your continued use of the 7pin Services after the revised Privacy Policy becomes effective constitutes your acceptance of the changes. If you do not agree with the updated Privacy Policy, you must discontinue use of our Services and close your account.

12. Contact Information and Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer or customer support team. We are committed to addressing your inquiries promptly and transparently.

For general customer support inquiries unrelated to privacy, please use our 24/7 live chat feature available on the Website or email [email protected]. Our dedicated support team is here to assist Filipino players with any questions about account management, deposits, withdrawals, bonuses, or technical issues.

Thank you for trusting 7pin with your personal information. We are committed to maintaining the highest standards of data protection and transparency to ensure a safe, secure, and enjoyable gaming experience for all our users in the Philippines.