Frequently Asked Questions

To create a 7pin account, visit our homepage and click the 'Sign Up' button. Fill in your mobile number, email address, and create a secure password. You must be at least 21 years old to register. After submitting the form, verify your email address by clicking the link we send you. Complete your profile by providing your full name, date of birth, and address for KYC verification. Once approved, you can start depositing and playing immediately.

For KYC verification at 7pin, you'll need a valid government-issued ID such as a Philippine passport, driver's license, UMID, or PhilSys ID. You may also be asked to provide proof of address like a recent utility bill or bank statement showing your name and current address. Additionally, prepare a selfie holding your ID for identity confirmation. Upload clear, high-resolution photos through your account dashboard. Verification typically takes 24-48 hours during business days.

If you forgot your 7pin password, click the 'Forgot Password' link on the login page. Enter your registered email address or mobile number, and we'll send you a password reset link via email or SMS. Click the link and create a new password that's at least 8 characters long with a mix of letters, numbers, and symbols. If you don't receive the reset link within 10 minutes, check your spam folder or contact our 24/7 customer support for assistance.

No, 7pin strictly prohibits multiple accounts per person. Our terms and conditions allow only one account per individual, household, IP address, and device. Creating duplicate accounts violates our fair play policy and may result in permanent suspension of all accounts and forfeiture of balances. If you accidentally created a second account, contact support immediately to resolve the issue before making any deposits or claiming bonuses.

To permanently close your 7pin account, contact our customer support team via live chat or email at [email protected] and request account closure. You'll need to provide your registered email and reason for leaving (optional). Withdraw any remaining balance before closing, as the closure is permanent and irreversible. For responsible gaming reasons, if you're experiencing gambling problems, consider using our self-exclusion tools instead, which can temporarily lock your account for 7 days, 30 days, 6 months, or permanently.

7pin accepts a wide range of deposit methods popular in the Philippines. E-wallets include GCash, Maya (formerly PayMaya), GrabPay, and Coins.ph for instant deposits. Bank transfers are available through BPI, BDO, Metrobank, UnionBank, and other major Philippine banks. Over-the-counter options include 7-Eleven, Cebuana Lhuillier, and M Lhuillier. Cryptocurrency deposits via USDT (Tether) are also supported. All deposits are processed instantly except bank transfers, which may take 15-30 minutes during banking hours.

The minimum deposit amount on 7pin varies by payment method. For GCash, Maya, and most e-wallets, the minimum is ₱100. Bank transfers have a minimum of ₱200 to ₱500 depending on the bank. Over-the-counter deposits at 7-Eleven and remittance centers start at ₱200. Cryptocurrency deposits via USDT have a minimum of ₱500. There's no maximum deposit limit for most methods, but individual transaction limits may apply based on your payment provider's daily caps.

Most deposits on 7pin are instant. GCash, Maya, GrabPay, and cryptocurrency deposits reflect in your account within seconds. Bank transfers typically take 15-30 minutes during banking hours (9 AM to 5 PM, Monday to Friday) and may be delayed on weekends and holidays. Over-the-counter payments at 7-Eleven or remittance centers are processed instantly once you receive the confirmation receipt. If your deposit hasn't appeared after 30 minutes, contact support with your transaction reference number for assistance.

7pin does not charge any deposit fees on our end. However, your payment provider may charge transaction fees. GCash and Maya typically charge a small convenience fee (usually 1-2% or a flat ₱15-25) for online transactions. Bank transfers may have interbank transfer fees ranging from ₱10 to ₱50. Over-the-counter payments at 7-Eleven or remittance centers usually have a service charge of ₱20-50. Cryptocurrency deposits may incur network fees depending on blockchain congestion. Check with your payment provider for exact fees.

7pin processes withdrawals quickly to get your winnings to you fast. GCash and Maya withdrawals are typically processed within 15 minutes to 2 hours during business hours. Bank transfers take 1-3 business days depending on your bank's processing time. Cryptocurrency withdrawals via USDT are processed within 6-24 hours after blockchain confirmation. First-time withdrawals may take longer (up to 48 hours) for additional security verification. Ensure your account is fully KYC-verified to avoid delays.

The minimum withdrawal amount on 7pin is ₱300 for GCash and Maya, ₱500 for bank transfers, and ₱1,000 for cryptocurrency withdrawals via USDT. There's a maximum daily withdrawal limit of ₱100,000 for standard accounts, which can be increased for VIP members. You must wager your deposit at least once before withdrawing (1x rollover requirement) to comply with anti-money laundering regulations. Bonus winnings have separate wagering requirements outlined in the promotion terms.

Withdrawals at 7pin may be rejected for several reasons. The most common is incomplete KYC verification—ensure you've uploaded valid ID documents and they've been approved. Unmet wagering requirements are another reason; you must wager your deposit at least once, and bonus funds have specific rollover requirements. Using a different payment method for withdrawal than deposit may also cause rejection due to security protocols. Requesting an amount below the minimum or exceeding daily limits will be declined. Contact support to resolve any withdrawal issues.

For security and anti-money laundering compliance, 7pin requires you to withdraw to the same payment method you used for deposits. If you deposited via GCash, you must withdraw to the same registered GCash number. Similarly, bank transfers must go to the bank account you deposited from. If you need to change your withdrawal method due to a closed account or other legitimate reason, contact customer support with documentation proving the account change. Our team will review your request on a case-by-case basis.

7pin offers over 2,000 slot games from top providers including JILI, Pragmatic Play, PG Soft, Habanero, and Spadegaming. Popular JILI titles like Super Ace, Fortune Gems, Money Coming, and Golden Empire are fan favorites among Filipino players. We feature classic 3-reel slots, modern 5-reel video slots, progressive jackpot slots with massive prizes, and Megaways mechanics with thousands of paylines. New games are added weekly, and you can filter by provider, theme, volatility, and RTP in our game lobby.

Yes, 7pin features an extensive live casino section powered by Evolution Gaming, Pragmatic Play Live, Sexy Gaming, and Dream Gaming. Play live blackjack, baccarat, roulette, and poker with professional Filipino-speaking dealers streaming in HD from real casino studios. We also offer game shows like Crazy Time, Monopoly Live, and Lightning Roulette. Live casino games operate 24/7 with table limits ranging from ₱50 to ₱100,000, accommodating both casual players and high rollers. Mobile live casino is fully optimized for smartphones and tablets.

Yes, 7pin offers live sabong streaming and betting in partnership with licensed Philippine sabong operators. Watch live cockfights from venues across the Philippines and place bets on meron or wala in real-time. Our sabong section features multiple arenas with fights running daily from morning to evening. Minimum bet is ₱50, with higher limits available for experienced sabong bettors. All sabong events are regulated and licensed by PAGCOR and local government units to ensure fair and legal operations.

7pin sportsbook covers major sports popular in the Philippines and worldwide. Bet on basketball (NBA, PBA, NCAA, UAAP, FIBA), football (Premier League, La Liga, UEFA Champions League, World Cup), boxing (Pacquiao fights and international bouts), volleyball, tennis, MMA/UFC, esports (Dota 2, Mobile Legends, CS:GO, League of Legends), and more. We offer pre-match and live in-play betting with competitive odds, Asian handicaps, over/under markets, and prop bets. Live streaming is available for selected major events.

All games at 7pin use certified Random Number Generator (RNG) technology tested by independent auditors like BMM Testlabs and iTech Labs. We only partner with licensed game providers who meet international gaming standards. Slot and table game RTP (Return to Player) percentages are published in each game's info section, typically ranging from 95% to 98%. 7pin is licensed and regulated by PAGCOR (Philippine Amusement and Gaming Corporation), ensuring compliance with strict fairness and transparency standards. You can verify game fairness through provably fair mechanisms available in some titles.

Yes, 7pin is fully optimized for mobile play on both iOS (iPhone, iPad) and Android smartphones and tablets. Access our mobile-responsive website through any browser without downloading an app—simply visit 7pin.cam on your mobile device and log in. All games, deposits, withdrawals, and customer support features work seamlessly on mobile. Our HTML5 games load quickly even on 3G/4G connections. For the best experience, we recommend Chrome, Safari, or Firefox browsers with updated versions.

7pin's welcome bonus for new players is a 100% deposit match up to ₱8,888 plus 100 free spins on selected JILI slots. To claim, register a new account, make your first deposit of at least ₱200, and the bonus will be credited automatically. The welcome bonus has a 25x wagering requirement, meaning you must wager 25 times the bonus amount before withdrawing winnings. Free spins must be used within 7 days. Only players aged 21 and above who pass KYC verification are eligible. Read full terms on our promotions page.

Wagering requirements (also called rollover or playthrough) specify how many times you must wager bonus funds before withdrawing. For example, if you receive a ₱1,000 bonus with 25x wagering, you need to place ₱25,000 in bets (₱1,000 × 25) to unlock the bonus for withdrawal. Different games contribute differently: slots usually count 100%, table games 10-20%, and live casino varies. Check the specific contribution rates in each promotion's terms. You have 30 days to meet wagering requirements before bonuses expire.

Yes, 7pin operates a comprehensive VIP loyalty program with multiple tiers: Bronze, Silver, Gold, Platinum, and Diamond. Earn loyalty points with every real-money wager—slots, live casino, sports betting, and more. Accumulate points to climb tiers and unlock exclusive benefits including higher withdrawal limits, faster payout processing, dedicated VIP account managers, personalized bonuses, birthday gifts, and invitations to exclusive events. Points never expire as long as your account remains active. Check your VIP dashboard to track progress and redeem rewards.

No, 7pin allows only one active bonus per player at a time. You must complete the wagering requirements or forfeit your current bonus before claiming a new promotion. Attempting to stack bonuses or abuse promotional offers may result in bonus cancellation and account suspension. If you accidentally claim a second bonus before finishing the first, contact customer support immediately to resolve the issue. Always read the specific terms for each promotion to understand eligibility, wagering, and expiration dates.

Yes, 7pin offers daily and weekly promotions to keep the excitement going for existing players. Our regular promotions include Monday reload bonuses, Wednesday free spins, weekend cashback offers, and special event promotions tied to major sports events and holidays. We also run tournaments and leaderboard competitions with prize pools reaching up to ₱500,000. Check the Promotions page daily for current offers, and opt into marketing communications to receive exclusive bonus codes via email and SMS. New promotions are announced every week.

Yes, 7pin operates under a valid license from PAGCOR (Philippine Amusement and Gaming Corporation), the regulatory authority for gaming operations in the Philippines. Our license number and regulatory information are displayed in the footer of our website. We comply with all Philippine gambling laws and regulations, including responsible gaming standards, player protection measures, and anti-money laundering protocols. Only players aged 21 and above can register and play, in accordance with Philippine law. You can verify our licensing status through the PAGCOR website.

7pin uses 128-bit SSL encryption technology to protect all data transmitted between your device and our servers, the same security used by banks and financial institutions. We implement strict data protection policies compliant with the Philippine Data Privacy Act. Your personal information, financial details, and gaming activity are stored on secure servers with restricted access. We never sell or share your information with third parties except where required by law or to process payments. Our privacy policy details exactly how your data is collected, used, and protected.

If you're concerned about your gambling habits, 7pin offers several responsible gaming tools: set deposit limits (daily, weekly, or monthly), activate session time reminders, enable reality checks to track your play, or request self-exclusion for 7 days, 30 days, 6 months, or permanently. Contact our support team to activate these features immediately. For professional help, reach out to the National Center for Mental Health (NCMH), Gamblers Anonymous Philippines, or call the PAGCOR Responsible Gaming Hotline. Remember, gambling should be entertainment, not a way to make money or solve financial problems.